Hi Amy,

Thanks for getting in touch. I’ve had a look and can see that there’s an amended timetable on the Saturday (25 Nov), but it shouldn’t affect you too much. In a nutshell, the line between York and Doncaster is closed, so everything from Scotland and the North East will be taking the route via Leeds, too (though the diverted trains can’t be used for Leeds to London journey).

Tickets are usually released on Friday afternoons, so I’d recommend checking again then. Rest assured though, Leeds to London trains will be largely unaffected.

All the best, Richard from SmartSplit.

Hi Judith,
Thank you for contacting us.
The reason why you cannot purchase a ticket from London Euston to Stoke on Trent on Sunday 26th November is because, these tickets have not been released yet. As a result, it is not possible to plan journeys that are further ahead than Friday 15th December (Monday to Friday service), Saturday 11th November (Saturday service) and Sunday 12th November (Sunday service). The new timetables should be uploaded to industry data systems in the next few days. Please kindly check back closer to your date of travel for the latest updates on travel information and timetables for these dates.
If you have any further questions, please kindly email us at hello@SmartSplit.co.uk
All the best,
SmartSplit Customer Service team

Hello Rebecca,

Thanks for getting in touch. I’ve had a look into this for you and can confirm that there is an issue with East Midlands Railway ‘Regional’ services on this day. They have somehow set these trains as ‘compulsory reservation’, even though these trains don’t offer reservations, and cannot sell out. When this happens though, it forces online ticket sites to only sell the ticket if they can also offer a seat reservation. As seat reservations on these trains simply don’t exist, it’s not possible to book them. Rest assured, this is a fault, and it will have been an accident on the part of East Midlands Railway.

The trains will be running and there won’t be a problem with using them. My only suggestion is to use a ticket office, a ticket machine or to get in touch with East Midlands Railway, as only they have the power to cause (and fix) faults like this on their own services. Their contact information is here – https://www.eastmidlandsrailway.co.uk/help-manage/manage/contact-us. I hope this explains what has happened – unfortunately it will be East Midlands Railway themselves that would need to remove the erroneous ‘compulsory reservation’ requirement from these trains.

All the best, Richard from SmartSplit.

Hello Kris, thank you for getting in touch. These tickets have not been released as there are planned engineering works north of Newcastle on this date, which means that journey times will be extended by approx. two hours. Direct trains are anticipated to run at 09:30, 10:30, 11:30, 12:30, 13:30, 14:30 and 16:30, and they will take a longer route (via Carlisle) once they’re past Newcastle. I would expect that these tickets will be released fairly soon (it’s usually on a Friday afternoon that this happens), so we’d recommend checking again then. If you have any further questions, drop us an email at hello@SmartSplit.co.uk. All the best, Richard from SmartSplit.

Dear John, I’d like to confirm that tickets from Doncaster to London Kings Cross for September 10th and return on 19th September are now available. Please let us know if you need anything else. Kind regards, SmartSplit Customer Service team

Dear John, thank you for contacting us. The reason why you cannot plan a journey on the desired dates is because the new LNER timetable has not been uploaded into industry data yet. As a result, it is not possible to plan journeys that are further ahead than 3rd September (Sunday service), 9th September (Saturday service) and 22nd September (Monday to Friday service). We will check the website and will reach out to you again when tickets are available. Please accept our apologies for any inconvenience caused and thank you for booking through SmartSplit. All the best, SmartSplit Customer Service team